Fusengine Sàrl takes the protection of your personal data seriously. This policy explains what data we process, why, for how long and what your rights are, in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).
Data protection
nLPD · RGPD
1
Data controller
The data controller is Fusengine Sàrl, Boulevard Saint-Martin 29, 1800 Vevey, Switzerland.
For any question regarding your data: hello@fusengine.ch
Phone: +41 78 905 99 36
2
Data we collect
We only collect the data needed to handle your request:
Contact details you provide through the virtual assistant Ana or by email: name, email address and, if you wish, phone number.
The content of your conversation with Ana, in order to understand and qualify your need.
Strictly anonymised analytics data (page viewed, device type), without cookies and without your full IP address.
3
Purposes and legal bases
Your data is processed for the following purposes:
Answering your request, qualifying your need and preparing a quote (pre-contractual measures, Art. 6(1)(b) GDPR).
Scheduling an appointment you book through our booking tool (pre-contractual measures, Art. 6(1)(b) GDPR).
Contacting you and handling commercial follow-up (legitimate interest, Art. 6(1)(f) GDPR).
Improving and securing the site (legitimate interest). The FADP permits such processing where it is proportionate and transparent.
4
Virtual assistant Ana
Conversations with Ana are handled by a conversational assistant (artificial intelligence) running on Infomaniak's sovereign AI platform, a Swiss provider, with end-to-end data processing in Switzerland. Your messages do not leave Switzerland and are not transferred to an AI service located abroad.
Processing by Ana does not give rise to any automated individual decision producing legal effects or significantly affecting you within the meaning of Art. 21 FADP and Art. 22 GDPR. The assistant is used solely for information and contact purposes; any follow-up to your request involves a human team member.
Please do not share sensitive data through the chat.
5
Recipients and processors
Your data is never sold. It is accessible to the Fusengine team and, where applicable, to the following processors, bound by confidentiality obligations:
Infomaniak (Switzerland): the sovereign AI platform that processes conversations with the Ana assistant, with data processing within Switzerland.
Self-hosted booking tool on the Fuseboat infrastructure (Switzerland): when you book a slot, your name, email address and chosen time are stored there, within Switzerland.
Fuseboat hosting infrastructure (fuseboat.co, Switzerland), operated by Fusengine: it hosts the website, the booking tool and our email mailboxes, to which the summary of your request is delivered, within Switzerland.
6
Transfers outside Switzerland
Your data is hosted and processed in Switzerland. We do not transfer your personal data outside Switzerland.
7
Retention period
We keep your data only as long as necessary for the purposes described:
Contact details and conversation related to a request: 24 months after the last contact, then deletion.
Technical logs: limited duration, for security and proper operation.
If a contractual relationship is entered into, statutory retention periods (notably accounting) apply.
8
Analytics
To understand how the site is visited, we use an analytics tool self-hosted on our Swiss infrastructure, without cookies and without collecting your full IP address. No data is shared with a third-party service and no advertising profiling is performed.
9
Cookies
The site only uses cookies strictly necessary for its operation. It uses no advertising cookies or third-party trackers. No consent banner is therefore required.
10
Security
We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure.
11
Your rights
Under the FADP and the GDPR, you have the following rights over your data:
Right of access, rectification and erasure.
Right to object and to restrict processing.
Right to data portability.
To exercise these rights, write to us at hello@fusengine.ch. We may request proof of identity to protect your data.
12
Complaint
You have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, www.edoeb.admin.ch. If you reside in the European Union, you may also contact the competent supervisory authority of your member state.
13
Changes
We may update this policy to reflect changes in our services or the legal framework. The last-updated date appears at the top of this page.
A question about your data?
To exercise your rights or for any question about your data, get in touch.
